Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Orders are typically processed within 1-2 business days, and standard shipping takes 3-7 business days depending on your location. Expedited options are available at checkout.
Click “Sign Up” or “Create Account” at the top of our homepage and provide basic details like your name, email, and password to set up your account securely.
How do I change my shipping address?
You can update your shipping address in your account settings before placing an order. For changes after ordering, contact us immediately at support@sslbiotech.com or call our hotline.
How do I track the status of my order?
Once shipped, you’ll receive a tracking number via email. Use this number on our website or the carrier’s tracking tool to check your order status.
Will you keep my credit card information on file?
No, SSL Biotech values your privacy and security. We do not store credit card information. All payment details are processed through secure, encrypted channels.
Yes, we comply with local regulations and charge sales tax where applicable. The tax amount is calculated at checkout based on your location.
We currently ship within [mention applicable regions/countries]. For international inquiries, please contact our support team for details.
Will my items come in one package?
We strive to ship items together; however, depending on item availability, your order may arrive in multiple packages. Tracking info will be provided for each package.
If you need to swap an item
Returns and Exchanges
We accept returns on unopened, unused items within 30 days of purchase. Please ensure the product is in original packaging. Contact support@sslbiotech.com for return authorization.
If you received an incorrect item, contact our customer service team with your order number and details. We’ll arrange a replacement at no extra cost.
If your order is damaged, take a photo of the item and email it to support@sslbiotech.com within 48 hours of delivery. We’ll arrange a replacement or refund.
Where should I mail my authorized return?
Please send authorized returns to: SSL Biotech Returns Department, [Company Address]. Include the return authorization slip in the package.
How do I receive customer support?
Contact our support team via email at support@sslbiotech.com or by phone at [Customer Support Phone Number]. We’re here to assist during business hours.
What do I do if I entered an incorrect shipping address?
Contact our support team immediately if you entered an incorrect shipping address. If the order hasn’t shipped, we’ll update the address for you.
Can I change or cancel an order after I’ve submitted it?
You can change or cancel orders before processing. Contact customer support as soon as possible to request modifications.
Can I pre-order an item that is sold out?
Yes, you can pre-order out-of-stock items by selecting the “Pre-order” option on the product page. We’ll notify you once it’s available for shipping.