Frequently Asked Questions
How long does it take for me to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping takes about 3-7 business days, depending on your location. Expedited options are also available at checkout for faster delivery.
What is your return and exchange policy?
We accept returns on unused, unopened items within 30 days of purchase. For exchanges, please contact our support team to ensure availability of the desired replacement item.
How do I change my shipping address?
You can update your shipping address in your account settings before placing an order. If your order is already placed, reach out to customer support as soon as possible to request a change.
How do I track the status of my order?
Once your order ships, you’ll receive a tracking number via email. Use this number on our website or through the carrier’s tracking tool to stay updated on your order status.
How do I receive customer support?
Our customer support team is available to assist via email at support@sslbiotech.com or by phone at [Customer Support Phone Number]. Reach out during business hours for prompt assistance.
What do I do if I entered an incorrect shipping address?
If you realize the shipping address is incorrect, contact our support team immediately. If your order hasn’t shipped yet, we can update the address for you.
We currently ship within [list applicable regions/countries]. For international orders, please contact support@sslbiotech.com to confirm shipping availability to your location.
Will my items come in one package?
We aim to ship items together; however, depending on availability and location, your order may arrive in separate packages. Tracking info will be provided for each shipment.
Still need help?
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